Login for faster access to the best deals. Click here if you don't have an account.

Junior Customer Service Officer Full-time Job

1 week ago Banking Arba Minch   15 views
Job Details
Category:
 
Customer Service
 
Location:
 
Arbaminch, Secha, Mirab Abaya & Chencha, SNNPR 
 
Career Level:
 
Junior Level (1+ - 2 years experience)
 
Employment Type:
 
Full time
 
Salary:
 
As per the Institution salary scale
 
 

Job Description

IMMEDIATE INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

 

Position: Junior Customer Service Officer  

Place of Work: Arbaminch, Secha, Mirab Abaya & Chencha Branch Offices

Opening Date: July 17, 2021

 

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

VisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Junior Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:

 

  1. Major Responsibilities

Promotion & Marketing

§  Assists in conducting market research and survey activities;

§  Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;

§  Conducts active marketing campaign to attract new clients;

§  Orients prospective clients about Vision Fund MFI products;

§  Assists the branch manager in preparing annual plans and budget

Manage loan and saving process

§  Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;

§  Conducts inspection and/or appraisal of any property being offered as collateral;

§  Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;

§  Prepares schedules and disburses loans and collects repayments

§  Daily handover all collected cash to the teller/cashier

§  Assess client history & performance to recommend for repeat loan

Manage loan process

§  Receives family loan applications and perform credit investigation on loan applicants and his/her surety/ guarantor, if any;

§  If necessary, conducts inspection and/or appraisal of any property being offered as collateral;

§  Prepares and presents credit applications to the branch credit committee for approval;

§  Prepares schedules and disburses loans and collects repayments from consumer client

§  Assesses client history & performance to recommend for repeat loan

 

Manages portfolio quality

§  Closely monitors loan payments and ensures zero tolerance against past due;

§  Effectively negotiates with clients in arrears

§  Undertakes timely follow up and analysis of past due loans and proper documentation thereof

§  Assists other loan officers in managing delinquency crisis

 

Job Requirements

  1. Qualification and Technical Skill Required

 

§  A minimum of TVET Diploma (10 +1, 10+2, 10+3, 0r Level I, II, III, IV,), College Diploma or BA Degree in Accounting, Management, Banking & Insurance, Marketing, Rural Development, Cooperative or related social science fields

§  Minimum of one year and above experience

§  Determined personality with initiative, perseverance and the ability to motivate and manage a team

§  Capability and willingness to take responsibility and highly developed sense of rectitude

§  Ready to comply and live up to and in accordance with the organization Ideals and Core Values

§  Good knowledge in economic and financial topics

§  Good analytical and problem solving skills

§  Computer literacy is desirable

§   local language knowledge,

Terms of Employment: Permanent
 

How to Apply

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials in person to: Arbaminch, Secha, Mirab Abaya & Chencha Branch Offices or South West area office Located around Wolayita Sodo.

 

Women applicants are highly encouraged to apply

Category:
 
Customer Service

 

Location:
 
Arbaminch, Secha, Mirab Abaya & Chencha, SNNPR 

 

Career Level:
 
Junior Level (1+ - 2 years experience)

 

Employment Type:
 
Full time

 

Salary:
 
As per the Institution salary scale
 

Job Description

IMMEDIATE INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

 

Position: Junior Customer Service Officer  

Place of Work: Arbaminch, Secha, Mirab Abaya & Chencha Branch Offices

Opening Date: July 17, 2021

 

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

VisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Junior Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:

 

  1. Major Responsibilities

Promotion & Marketing

§  Assists in conducting market research and survey activities;

§  Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;

§  Conducts active marketing campaign to attract new clients;

§  Orients prospective clients about Vision Fund MFI products;

§  Assists the branch manager in preparing annual plans and budget

Manage loan and saving process

§  Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;

§  Conducts inspection and/or appraisal of any property being offered as collateral;

§  Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;

§  Prepares schedules and disburses loans and collects repayments

§  Daily handover all collected cash to the teller/cashier

§  Assess client history & performance to recommend for repeat loan

Manage loan process

§  Receives family loan applications and perform credit investigation on loan applicants and his/her surety/ guarantor, if any;

§  If necessary, conducts inspection and/or appraisal of any property being offered as collateral;

§  Prepares and presents credit applications to the branch credit committee for approval;

§  Prepares schedules and disburses loans and collects repayments from consumer client

§  Assesses client history & performance to recommend for repeat loan

 

Manages portfolio quality

§  Closely monitors loan payments and ensures zero tolerance against past due;

§  Effectively negotiates with clients in arrears

§  Undertakes timely follow up and analysis of past due loans and proper documentation thereof

§  Assists other loan officers in managing delinquency crisis

 

Job Requirements

  1. Qualification and Technical Skill Required

 

§  A minimum of TVET Diploma (10 +1, 10+2, 10+3, 0r Level I, II, III, IV,), College Diploma or BA Degree in Accounting, Management, Banking & Insurance, Marketing, Rural Development, Cooperative or related social science fields

§  Minimum of one year and above experience

§  Determined personality with initiative, perseverance and the ability to motivate and manage a team

§  Capability and willingness to take responsibility and highly developed sense of rectitude

§  Ready to comply and live up to and in accordance with the organization Ideals and Core Values

§  Good knowledge in economic and financial topics

§  Good analytical and problem solving skills

§  Computer literacy is desirable

§   local language knowledge,

Terms of Employment: Permanent
 

How to Apply

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials in person to: Arbaminch, Secha, Mirab Abaya & Chencha Branch Offices or South West area office Located around Wolayita Sodo.

 

Women applicants are highly encouraged to apply

Company Description
VisionFund Micro Finance Institution (S.C) previously known as Wisdom Microfinance is an Institution established to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund MFI brings its wealth of experience of being in the industry for more than two decades to design different loan and saving products that address the needs of the rural and urban low income families. Currently we are operating in more than 80 branches in all regions of Ethiopia.